Refund policy

Return & Exchange Policy

At Tick Vibe, we carefully inspect all products before dispatch. Due to the nature of our products and Cash on Delivery service, returns and exchanges are only accepted in specific circumstances outlined below.

Returns & Exchanges Eligibility

Returns or exchanges are accepted only if:

• The item arrives damaged during transit.
• The item is defective or not functioning properly upon delivery.
• You receive the wrong product, color, or variation.

Any return or exchange request must be submitted within 7 days of receiving the order.

To request a return or exchange, contact us at:

Email: info@tickvibe.com

Please provide:

• Your order number
• Photos or videos clearly showing the issue
• A brief description of the problem

Non-Returnable Situations

Returns, refunds, or exchanges will not be accepted for the following reasons:

• Change of mind after purchase.
• Customer no longer wants the product.
• Customer ordered by mistake.
• Customer does not like the design, color, size, style, or appearance.
• Customer found the product cheaper elsewhere.
• Normal wear and tear after use.
• Damage caused by misuse, negligence, water exposure, accidents, or improper handling.

Condition of Returned Items

To qualify for a return or exchange:

• The product must be unused and in its original condition.
• Original packaging, tags, manuals, and accessories must be included.
• The item must not show signs of use, damage, or alteration by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photographic or video evidence. After verification, we will arrange a replacement at no additional cost.

Refunds

Refunds are only issued if:

• A replacement is unavailable, or
• We determine that a refund is the appropriate resolution.

Approved refunds will be processed within 7–10 business days.

For Cash on Delivery (COD) orders, refunds will be sent via Bank Transfer, EasyPaisa, or JazzCash.

Contact Information

Tick Vibe
Email: info@tickvibe.com
Website: tickvibe.com